Contact

Have a question about our products, need advice on choosing the right mattress, or want to place an order? We are happy to assist you. Our team is available for any questions about our range, materials, delivery times, and customized solutions. Write to us or give us a call – together, we’ll find the best solution for your sleep. We look forward to hearing from you!

TELEFON

TELEFON

E-MAIL ADDRESS

E-MAIL ADDRESS

ADDRESS

ADDRESS

Celovška cesta 268, 1000 Ljubljana
Aleksandra Hondla 2/b, 10000 Zagreb

Frequently Asked Questions

What are the shipping costs?

For all orders up to €599, the delivery cost is €14.99. For orders above this amount, delivery is free of charge.

How does installment payment work?

We offer the option of installment payments both for online purchases and when visiting our physical store. Below, you can see how the process works in both cases:

  1. Online Purchase
    For online purchases, installment payments can be arranged through selected methods and partners. Available options include:
    -Credit cards with installment payment options (e.g., Visa, Mastercard – depending on your bank’s terms),
    -Diners Club card,
    -Leanpay – fast and easy installment financing with instant approval,
    -D-Hitri kredit by Sparkasse Bank – installment purchase option arranged entirely online.

    At checkout, select your preferred installment payment method and follow the system’s instructions.
    The process is secure, fast, and free of unnecessary paperwork.

  2. In-Store Purchase
    At our physical store, you can arrange installment payments using:
    -Credit cards with installment options (Visa, Mastercard),
    -Diners Club card,
    -Leanpay financing,
    -D-Hitri kredit from Sparkasse Bank.

Our advisors will be happy to present all available options and help you choose the most suitable solution.
To complete an installment payment agreement, you’ll need a personal ID and, if required, additional documentation (e.g., proof of income, depending on the provider).

If you have any questions, we are here to help.

I encountered an issue while shopping online. How can I resolve it?

No worries – if you’ve encountered any issues during your online purchase, we’re here to help.

We’ll quickly resolve any inconvenience together. Feel free to email us or give us a call – our contact details are listed above. Our team will be happy to assist you in resolving the issue so that your purchase goes smoothly and worry-free.

What is the lifespan of a mattress?

A mattress typically lasts between 6 and 12 years, depending on the type and usage.
It’s important to replace the mattress if it starts to lose support or becomes uncomfortable.

How do I know when it's time to replace my mattress?

Signs include back or body pain, visible sagging in the mattress, squeaking when you move, and trouble sleeping.

Which type of mattress is the best?

That depends on personal preference. Foam, spring, and latex mattresses each have different characteristics. It’s important to choose one that suits your sleeping style and support needs.

Foam mattresses vs. spring mattresses: which are better?

Foam mattresses typically offer better pressure relief and conform to the body, while spring mattresses are more breathable and provide greater support. The choice depends on what matters more to you.

How do I clean a mattress?

Remove the bedding and vacuum the mattress. For stains, use a mixture of water and vinegar or a mild cleaner. Allow the mattress to dry completely before putting the sheets back on.

How important is a mattress protector?

A mattress protector helps guard against stains, dust, and allergens, extends the lifespan of the mattress, and keeps it clean.

Can I use a mattress on a box spring bed?

Yes, but make sure the base provides adequate support. The mattress should be compatible with the bed frame to ensure comfort and durability.

Should a mattress be firm or soft?

The ideal firmness depends on personal preference and sleeping position.
Side sleepers may prefer a softer mattress, while those who sleep on their back or stomach might opt for a firmer one.

Are mattresses hypoallergenic?

Many mattresses are designed to be hypoallergenic, but it’s important to check the specifications. Latex and memory foam mattresses typically repel dust mites and allergens.

What is the best sleeping position?

The ideal sleeping position depends on the individual, but side sleeping is generally recommended for spinal alignment. Sleeping on your back suits most people, while stomach sleeping can cause discomfort.

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